Media file uploads have been fully restored. Increased latency persists as we continue processing the media backlog. We expect this process to be completed within 30 minutes, after which normal performance should resume.
Posted Jul 31, 2024 - 02:00 UTC
Update
File opening functionality has been restored. Media file uploads are partially operational. We are processing the backlog of submitted files, which may result in increased latency until the queue returns to normal levels. AWS has informed us that they expect to fully resolve the issue within 2-3 hours. Full service restoration is contingent on their resolution.
Posted Jul 31, 2024 - 01:46 UTC
Update
File access is experiencing intermittent issues, resulting in degraded performance when opening files. Media file uploads for transcription remain non-functional. We are awaiting updates from AWS.
Posted Jul 30, 2024 - 23:54 UTC
Update
Opening files is now functional. Uploading media files for transcription is still experiencing issues
Posted Jul 30, 2024 - 23:30 UTC
Update
We have identified the issue to be AWS-related. We are monitoring the system closely while waiting for their resolution. We think opening file/trints are now also affected and some user can't open them.
Posted Jul 30, 2024 - 23:07 UTC
Investigating
Currently investigating the incident.
Posted Jul 30, 2024 - 22:52 UTC
This incident affected: Web-App US, Transcription US, and AWS ec2-us-east-1.